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Delivery Network Company (DNC) Complaint Form
What is this form?
This is an official form to file a complaint against a Delivery Network Company (DNC) with Colorado’s Division of Labor Standards and Statistics. This form can only be used to file complaints for violations of the law under Colorado Revised Statute § 8-4-126. To learn more about the DNC law, visit the Division’s
INFOs webpage
and refer to INFO 23A, or visit the Division's
DNC webpage
What is a Delivery Network Company?
A Delivery Network Company connects consumers to delivery drivers through an online platform to supply third-party deliveries. For example, if you order food from a restaurant or an item from a store and a delivery service will deliver your order to you, the person delivering the order may be working with a Delivery Network Company.
NOTE:
This form cannot be used to file complaints about bad delivery service or because you did not receive the product you ordered.
This form is only for filing complaints about alleged violations of the Delivery Network Company Drivers (DNC) Act. If this is not your complaint, please visit the Division’s
Complaints webage
to determine if there is a different complaint you may file.
Please note
that the Division is
not
required by law to investigate all DNC Complaints; it reviews all complaints to determine which it will investigate, at the Division’s discretion.
Is this complaint related to a Delivery Network Company?
Yes
No
I'm Unsure
STOP: This form is only for filing complaints related to a Delivery Network Company.
What if I
have a different type of complaint or want to learn more about labor laws?
To locate forms related to wage complaints or to file a wage complaint, visit the Division’s
Demands, Complaints, Responses, and Settlements page
. To learn more about Colorado labor law, visit the Division’s
Interpretive Notice and Formal Opinions (INFOs) and Other Published Guidance webpage
,
or
Labor Statutes webpage
. For questions about this form, the complaint process, or the Delivery and Transportation Network Companies: Driver Rights and Labor Transparency Act: Visit the Division website, call 303-318-8441, or email
cdle_accountability_programs@state.co.us.
Exit Form
What if I’m unsure if my complaint is related to a Delivery Network Company?
If you're unsure whether your complaint is related to a Delivery Network Company but believe you may have experienced a violation of Colorado labor and employment laws, you can contact the Division by emailing
cdle_labor_standards@state.co.us
or calling our call center at 303-318-8441. For more information about Colorado labor and employment laws, including call center hours and frequently asked questions, please visit the
Division's website
.
Exit Form
Have you filed a complaint in court or with another agency regarding the same issues in this
complaint?
Yes
No
Which court or agency did you file the complaint with?
Date you filed the complaint (MM/DD/YYYY).
Please describe the outcome of this complaint.
Delivery Network Company (DNCs) Complaint Form
Are you filing a complaint as a delivery driver or consumer?
Delivery Driver
Consumer
You may submit a complaint anonymously.
However, providing your name and contact information may help the Division investigate your complaint. The Division may contact you for more information before deciding whether to investigate this complaint.
When deciding whether to investigate a DNC complaint,
the Division will prioritize investigating complaints with complete, accurate, and relevant information. If providing your contact information, please ensure that the Division has your correct and up-to-date contact information. If we cannot reach you or you do not provide the requested information, your complaint may not be investigated.
Do you wish to provide your contact information?
Yes
No
You have chosen to submit an anonymous complaint. Please be aware that the Division may need additional information during our review of your complaint, and if we do not have a person to contact we may not be able to investigate your complaint.
Driver or Consumer Information
(
Your information.
)
Title
Please select...
Ind
Mr.
Ms.
Mx.
First Name
Last Name
Email Address
e.g.(@somplace.com)
x
Phone Number
e.g. XXX-XXX-XXXX
x
Alternate Phone Number
e.g. XXX-XXX-XXXX
x
Mailing Address (Street/PO Box)
This is the address where mail is sent to you. Sometimes this is different than the physical address where you live.
x
Mailing City
Mailing State
Please select...
AL
AK
AZ
AR
CA
CO
CT
DE
DC
FL
GA
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VT
VA
VI
WA
WV
WI
WY
Mailing Zip
5 Numbers “XXXXX”
x
Is it okay for the Division to send text messages?
Yes
No
If yes, to what cell phone number?
Preferred Language
Please select...
English
Other
Spanish
What language do you prefer to use?
Do you need an interpreter?
Yes
No
I will decide later
Authorized Representative
An authorized representative is an individual or an entity who may assist you in filing a Delivery Network Company complaint and who may represent you in the complaint process including authority to receive and give information or documents to the Division. An authorized representative can be an attorney, an organization, a relative, or a friend.
By having and authorizing a representative, you are allowing 1) the Division to request or share information and documents about this claim to the representative; 2) the representative to share information and documents to the Division; and 3) the representative to make decisions for you about this claim.
You are not required to have an authorized representative. If you would like to add an authorized representative, check the box below.
I would like to add an authorized representative. By adding this authorized representative, I agree to allow this individual or entity to represent me in the complaint process and authorize the Division to interact with the individual/entity listed as my authorized representative.
Relationship to Driver or Consumer
Company/Business Name
Title
Please select...
Ind
Mr.
Ms.
Mx.
First Name
Last Name
Phone Number
e.g. XXX-XXX-XXXX
x
Alternate Phone Number
e.g. XXX-XXX-XXXX
x
Email Address
e.g.(@somplace.com)
x
Mailing Address (Street/PO Box)
This is the address where mail is sent to you. Sometimes this is different than the physical address where you live.
x
Mailing City
Mailing State
Please select...
AL
AK
AZ
AR
CA
CO
CT
DE
DC
FL
GA
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VT
VA
VI
WA
WV
WI
WY
Mailing Zip
5 Numbers “XXXXX”
x
To add another Authorized Representative click on link below.
You can only add two authorized representatives on this form.
Hidden Info
Delivery Network Company (DNCs) Complaint Form
Delivery Network Company Information
Please provide all information about the Delivery Network Company.
Company Contact Information
Company/Business Name(s)
Business Mailing Address
Mailing City
Mailing State
Please select...
AL
AK
AZ
AR
CA
CO
CT
DE
DC
FL
GA
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VT
VA
VI
WA
WV
WI
WY
Mailing Zip
5 Numbers “XXXXX”
x
Phone Number of Company
e.g. XXX-XXX-XXXX
x
Phone Type
Please select...
Alternate
Cell
Daytime
Other
Work
Phone 2
e.g. XXX-XXX-XXXX
x
Phone 2 Type
Please select...
Alternate
Cell
Daytime
Other
Work
Email Address of Company
e.g.(@somplace.com)
x
Email Address 2
e.g.(@somplace.com)
x
Delivery Network Company (DNCs) Complaint Form
Allegations:
Please select all violations that you wish to file a complaint about. Please review
Colorado Revised Statute § 8-4-126
or see INFO #23A on our
guidance page
for additional information on each alleged violation. Note: You may file complaints about violations that happened to you and/or someone else. The descriptions provided below are brief, high-level summaries, including examples of violations; they are not meant to provide interpretations or encompass the entirety of violations that may occur. Please review the actual statute and guidance for complete information.
Consumer Payment
(C.R.S. § 8-4-126(2)): The DNC did not prominently display the amount the consumer paid or will pay for the transaction in a font that was one and one-half times larger than the font used to display any other information on the screen, on the same screen that the DNC prompts a consumer to leave a tip for the driver, or in a way that drew the eye to the information; or the DNC decreased the amount paid to the driver for a delivery task based on the amount of the tip paid by the consumer, or all tips paid by the consumer were not paid to the driver.
Wage Transparency to Driver
(C.R.S. § 8-4-126(3))
: At the time the task was offered, or after completion, the DNC did not provide required disclosures to drivers related to estimated or actual task amounts paid or to be paid; number of transactions, pickups, or deliveries; distance/miles traveled or to be traveled, time, addresses, etc., or did not provide the required reports after task completion.
Contract Transparency
(C.R.S. § 8-4-126(4))
: At the time a driver applied to work for the DNC, the DNC did not offer and prominently display the contract on the digital platform and by email, there was no table of contents on the first page, and plain language was not used. At least fourteen days before the contract became enforceable, the DNC did not email changes to a contract and did not post the contract online, in the digital platform, or in another location available to the public on an ongoing basis. The DNC did not provide the contracts in English, Spanish, Arabic, Amharic, Swahili, and Nepalese. The DNC did not email the signed contract and make it continuously available on the digital platform.
Account Deactivation Transparency - Deactivation Challenge Procedure
(C.R.S. § 8-4-126(5))
: The DNC did not develop a written deactivation policy defining what constitutes a violation that may result in account deactivation; the policy was not provided to the driver through the DNC’s digital platform in one of the six required languages (English, Spanish, Arabic, Amharic, Nepalese, and Swahili); the DNC did not provide the policy to the Division of Labor Standards and Statistics thirty days before the policy became enforceable; the DNC deactivated a driver in a way that was not consistent with the policy; the DNC did not provide proper written notice of an account deactivation including the right to challenge and the challenge procedure; or the DNC did not follow the defined challenge or reinstatement procedure.
Driver Safety
(C.R.S. § 8-4-126(6))
: The DNC did not prompt the consumer as a means to encourage the consumer to ensure driver safety upon arrival.
Task Acceptance Time
(C.R.S. § 8-4-126(7))
: The DNC did not ensure drivers at least sixty seconds after a task offer to decide whether or not to accept the task, or the DNC penalized or retaliated against a driver for failing to respond to a delivery task offer in sixty seconds or less.
Select all alleged violations.
Consumer Payments
Wage Transparency to Driver
Contract Transparency
Account Deactivation Transparency - Deactivation Challenge Procedure
Driver Safety
Task Acceptance Time
Other
Please Provide an Explanation of the Alleged Violation(s) Below.
If you selected "Other" to the previous question, please provide details here.
Delivery Network Company (DNCs) Complaint Form
Upload
To provide additional information to support your DNC Complaint, please upload it below.
Relevant information may include a copy of an email, a screenshot of any online content, or any other documentation you believe may support your complaint.
Documents to Upload
Do you want to upload files in support of your complaint?
Yes
No
Please upload any other files that are relevant to the Claim
Click on the "Choose File" button below
to upload
relevant documentation to support your complaint.
Please note that file names should not include special characters such as a colon (:). Adding a file with a special character in the name will result in the failure of the claim submission.
Please upload files that are relevant to the complaint.
If you would like to provide a web address where relevant online content can be found, please enter it below.
Delivery Network Company (DNCs) Complaint Form
Agreement and Signature
Please note the
Claimant
, or the
Claimant
's authorized representative, must sign this page.
I declare under penalty of perjury § 18-8-501, et seq., C.R.S. that the information provided is true and correct
I have been notified and understand that any person providing false information to the Division in order to obtain and/or retain anything of value may be subject to criminal prosecution under the laws of the State of Colorado with possible penalties of imprisonment, fines, or both.
I authorize the Division to investigate and assist in this matter.
I understand that any information supplied to the Division — including this form and attached documents — may be provided to the employer/principal, the agents of the employer/principal involved in the dispute, and other agencies or individuals as the Division deems appropriate.
I understand that the Division does not guarantee a resolution to this dispute, and that it may be necessary to pursue the matter further through other methods.
I understand that if I move, get a new phone number, or have other changes to my contact information, I must let the Division know right away. If I do not update my information, and the Division cannot contact me, my complaint may be dismissed.
By typing my name below I am entering it as my electronic signature and agreeing to the statements above.
Claimant or Authorized Representative's
Typed electronic signature
Statements made are true and correct
I hereby certify that the information I have provided is true to the best of my knowledge and/or recollection.
By checking this box, I am filing this complaint anonymously and agreeing to the statements above.
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