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Transportation Network Company (TNC) Complaint Form
What is this form?
This is a form to file a complaint against a Transportation Network Company (TNC) with Colorado’s Division of Labor Standards and Statistics. This form can only be used to file complaints for violations of the TNC Act (Colorado Revised Statute § 8-4-127). To learn more about the TNC Act, visit the Division’s
INFOs webpage
and refer to INFO 23B, or visit the Division's
TNC webpage
.
What is a Transportation Network Company?
A Transportation Network Company is a company with a digital platform connecting drivers with consumers seeking rides.
NOTE:
This form cannot be used to file complaints because you did not receive a ride that you ordered or you were not satisfied with the service from a ride you ordered through a TNC.
This form is only for filing complaints about violations of the TNC Act. If your complaint is about something else, please visit the Division’s
Complaints wepage
to determine if there is a different complaint you may file.
Please note
that the Division reviews all complaints to determine which it will investigate. It is
not
required by law to investigate all TNC Complaints.
Is this complaint related to a Transportation Network Company?
Yes
No
I'm Unsure
STOP: This form is only for filing complaints related to a Transportation Network Company.
What if I
have a different type of complaint or want to learn more about labor laws?
To locate forms related to wage complaints or to file a wage complaint, visit the Division’s
Demands, Complaints, Responses, and Settlements page
. To learn more about Colorado labor law, visit the Division’s
Interpretive Notice and Formal Opinions (INFOs) and Other Published Guidance webpage
,
or
Labor Statutes webpage
. For questions about this form, the complaint process, or the TNC Act, visit the Division website, call 303-318-8441, or email
cdle_accountability_programs@state.co.us
.
Exit Form
What if I’m unsure if my complaint is related to a Transportation Network Company?
If you're unsure whether your complaint is related to a Transportation Network Company but believe you may have experienced a violation of Colorado labor and employment laws, you can contact the Division by emailing
cdle_labor_standards@state.co.us
or calling our call center at 303-318-8441. For more information about Colorado labor and employment laws, including call center hours and frequently asked questions, please visit the
Division's website
.
Exit Form
Have you filed a complaint in court or with another agency regarding the same issues in this
complaint?
Yes
No
Which court or agency did you file the complaint with?
255 characters left.
Date you filed the complaint (MM/DD/YYYY).
Please describe the outcome of this complaint.
1000 characters left.
Transportation Network Company (TNCs) Complaint Form
Are you filing a complaint as a transportation driver or consumer?
Transportation Driver
Consumer
You may submit a complaint anonymously.
However, providing your name and contact information may help the Division investigate your complaint. The Division may contact you for more information before deciding whether to investigate this complaint.
Please note
that the Division cannot award penalties to drivers who file their complaint anonymously.
When deciding whether to investigate a TNC complaint,
the Division will prioritize investigating complaints with complete, accurate, and relevant information. If we cannot reach you or you do not provide the information, your complaint may not be investigated.
Do you wish to provide your contact information?
Yes
No
You have chosen to submit an anonymous complaint. Please be aware that the Division may need additional information during our review of your complaint, and if we do not have a person to contact, we may not be able to investigate your complaint.
Please note
that the Division cannot award penalties to drivers who file their complaint anonymously.
Driver or Consumer Information
(
Your information.
)
Title
Please select...
Ind
Mr.
Ms.
Mx.
First Name
50 characters left.
Last Name
50 characters left.
Your Email Address
255 characters left.
e.g.(@somplace.com)
x
Phone Number
e.g. XXX-XXX-XXXX
x
Alternate Phone Number
e.g. XXX-XXX-XXXX
x
Mailing Address (Street/PO Box)
255 characters left.
This is the address where mail is sent to you. Sometimes this is different than the physical address where you live.
x
Mailing City
40 characters left.
Mailing State
Please select...
AL
AK
AZ
AR
CA
CO
CT
DE
DC
FL
GA
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VT
VA
VI
WA
WV
WI
WY
Mailing Zip
10 characters left.
5 Numbers “XXXXX”
x
Is it okay for the Division to send text messages?
Yes
No
If yes, to what cell phone number?
Preferred Language
Please select...
English
Other
Spanish
What language do you prefer to use?
255 characters left.
Do you need an interpreter?
Yes
No
I will decide later
Authorized Representative
You can choose to have someone called an "Authorized Representative" help you with your complaint. This could be an attorney, a relative or friend, an organization, or anyone else who you want to help you file the complaint, answer questions from the Division during an investigation, or make decisions about the complaint.
By having and authorizing a representative, you are allowing 1) the Division to request or share information and documents about this claim with the representative; 2) the representative to share information and documents with the Division; and 3) the representative to make decisions for you about this claim.
You are not required to have an authorized representative. If you would like to add an authorized representative, check the box below. You can add or remove an authorized representative after filing this complaint.
I would like to add an authorized representative. By doing so, I agree to allow the individual or entity named below to represent me in the complaint process. I also authorize the Division to interact with the individual or entity listed regarding my complaint.
Relationship to Driver or Consumer
50 characters left.
Company/Business Name
255 characters left.
Title
Please select...
Ind
Mr.
Ms.
Mx.
First Name
50 characters left.
Last Name
50 characters left.
Phone Number
e.g. XXX-XXX-XXXX
x
Alternate Phone Number
e.g. XXX-XXX-XXXX
x
Email Address
255 characters left.
e.g.(@somplace.com)
x
Mailing Address (Street/PO Box)
255 characters left.
This is the address where mail is sent to you. Sometimes this is different than the physical address where you live.
x
Mailing City
40 characters left.
Mailing State
Please select...
AL
AK
AZ
AR
CA
CO
CT
DE
DC
FL
GA
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VT
VA
VI
WA
WV
WI
WY
Mailing Zip
10 characters left.
5 Numbers “XXXXX”
x
To add another Authorized Representative click on the link below.
You can only add two authorized representatives on this form.
Add another authorized representative
Hidden Info
Transportation Network Company (TNCs) Complaint Form
Transportation Network Company Information
Click in the box below and select the TNC from the list.
I
f the TNC that you want to file your claim against isn't listed, select, "X - The TNC is not listed. I will type the information."
Select the TNC Name From the List.
Check this box to confirm your selection
Business Mailing Address
255 characters left.
Mailing City
40 characters left.
Mailing State
Mailing Zip
10 characters left.
5 Numbers “XXXXX”
x
Phone Number
e.g. XXX-XXX-XXXX
x
Email Address
e.g.(@somplace.com)
x
Name of the TNC
75 characters left.
TNC Mailing Address
255 characters left.
TNC Mailing City
40 characters left.
TNC Mailing State
Please select...
AL
AK
AZ
AR
CA
CO
CT
DE
DC
FL
GA
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VT
VA
VI
WA
WV
WI
WY
TNC Mailing Zip
10 characters left.
5 Numbers “XXXXX”
x
TNC Phone Number
e.g. XXX-XXX-XXXX
x
TNC Email Address
255 characters left.
e.g.(@somplace.com)
x
Transportation Network Company (TNCs) Complaint Form
Allegations:
Please select all violations that you wish to file a complaint about. Please review
Colorado
Revised Statute § 8-4-127
or see INFO #23B on our
Guidance page
for additional information about each alleged violation. The descriptions provided below are brief, high-level summaries; they are not meant to provide interpretations or encompass the entirety of violations that may occur. Please review the actual statute and guidance for complete information.
Transparency for Consumers
(C.R.S. § 8-4-127 (11)): Examples of violations:
C.R.S. § 8-4-127 (11)(d) The
TNC did not provide the required payment disclosures
before you were given the option to tip
the driver, or did not display the information as required in the TNC Act.
C.R.S. § 8-4-127 (11)(e) The TNC did not display the information on the digital platform as required in the TNC Act.
Select all alleged violations (consumers).
Transparency for Consumers
Other violation affecting Consumers
Transparency for Drivers
(C.R.S. § 8-4-127 (11)): Examples of violations:
C.R.S. § 8-4-127 (11)(a) The TNC did not provide you with one or more of the required electronic disclosures
when the task was offered.
C.R.S. § 8-4-127 (11) (b) The TNC did not provide you with the required task completion disclosures via email or the online platform when you resumed available platform time
after completing a task
.
C.R.S. § 8-4-127 (11)(c) The TNC did not provide you with a copy of the required disclosures
within 24 hours
of completing a task in a format accessible to you for at least one year.
C.R.S. § 8-4-127 (11)(e) The TNC did not display the information on the digital platform as required in the TNC Act.
C.R.S. § 8-4-127 (11)(f) The TNC did not provide you with the required activity report
monthly or more frequently
, or did not provide all of the required information on the report.
Consequences for a Driver for Accepting or Rejecting a Task
( C.R.S. § 8-4-127(12)): Examples of violations:
(C.R.S. § 8-4-127(12)
The TNC suspended, deactivated, or retaliated against you based on your lawful acceptance or rejection of a task.
Select all alleged violations (drivers).
Transparency for Drivers
Consequences for Accepting or Rejecting a Task
Other violation affecting Drivers
Please Provide an Explanation of the Alleged Violation(s) Below.
5000 characters left.
If you selected "Other" to the previous question, please provide details here.
Transportation Network Company (TNCs) Complaint Form
Upload
To provide additional information to support your TNC Complaint, please upload it below.
Relevant information may include a copy of an email, a screenshot of any online content, or any other documentation you believe may support your complaint.
Documents to Upload
Do you want to upload files in support of your complaint?
Yes
No
Please upload any other files that are relevant to the Claim
Click on the "Choose File" button below
to upload
relevant documentation to support your complaint.
Please note that file names should not include special characters such as a colon (:). Adding a file with a special character in the name will result in the failure of the claim submission.
Please upload files that are relevant to the complaint.
Add another File
If you would would like to provide a web address where relevant online content can be found, please enter it below.
255 characters left.
Transportation Network Company (TNCs) Complaint Form
Agreement and Signature
Please note the
Claimant
, or the
Claimant
's authorized representative, must sign this page.
I declare under penalty of perjury § 18-8-501, et seq., C.R.S. that the information provided is true and correct
I have been notified and understand that any person providing false information to the Division in order to obtain and/or retain anything of value may be subject to criminal prosecution under the laws of the State of Colorado with possible penalties of imprisonment, fines, or both.
I authorize the Division to investigate and assist in this matter.
I understand that any information supplied to the Division — including this form and attached documents — may be provided to the TNC/principal, the agents of the TNC/principal involved in the dispute, and other agencies or individuals as the Division deems appropriate.
I understand that the Division does not guarantee a resolution to this dispute, and that it may be necessary to pursue the matter further through other methods.
I understand that if I move, get a new phone number, or have other changes to my contact information, I must let the Division know right away. If I do not update my information, and the Division cannot contact me, my complaint may be dismissed.
By typing my name below I am entering it as my electronic signature and agreeing to the statements above.
Claimant or Authorized Representative's
Typed electronic signature
255 characters left.
Statements made are true and correct
I hereby certify that the information I have provided is true to the best of my knowledge and/or recollection.
By checking this box, I am filing this complaint anonymously and agreeing to the statements above.
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