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Transportation Network Company (TNC) Complaint Form

What is this form?
This is a form to file a complaint against a Transportation Network Company (TNC) with Colorado’s Division of Labor Standards and Statistics. This form can only be used to file complaints for violations of the TNC Act (Colorado Revised Statute § 8-4-127). To learn more about the TNC Act, visit the Division’s INFOs webpage and refer to INFO 23B, or visit the Division's TNC webpage.
What is a Transportation Network Company?
A Transportation Network Company is a company with a digital platform connecting drivers with consumers seeking rides.
NOTE: This form cannot be used to file complaints because you did not receive a ride that you ordered or you were not satisfied with the service from a ride you ordered through a TNC.
This form is only for filing complaints about violations of the TNC Act. If your complaint is about something else, please visit the Division’s Complaints webpage to determine if there is a different complaint you may file.

Please note that the Division reviews all complaints to determine which it will investigate. It is not required by law to investigate all TNC Complaints.
To request a reasonable accommodation, or this form in an alternate accessible format, please refer to our department's Accessibility website and complete the Accessibility Feedback Form .

STOP: This form is only for filing complaints related to a Transportation Network Company.

What if I have a different type of complaint or want to learn more about labor laws?

To locate forms related to wage complaints or to file a wage complaint, visit the Division’s Demands, Complaints, Responses, and Settlements page. To learn more about Colorado labor law, visit the Division’s Interpretive Notice and Formal Opinions (INFOs) and Other Published Guidance webpage, or Labor Statutes webpage. For questions about this form, the complaint process, or the TNC Act, visit the Division website, call 303-318-8441, or email cdle_accountability_programs@state.co.us.‬‬
What if I’m unsure if my complaint is related to a Transportation Network Company?

If you're unsure whether your complaint is related to a Transportation Network Company but believe you may have experienced a violation of Colorado labor and employment laws, you can contact the Division by emailing cdle_labor_standards@state.co.us or calling our call center at 303-318-8441. For more information about Colorado labor and employment laws, including call center hours and frequently asked questions, please visit the Division's website




Transportation Network Company (TNCs) Complaint Form


You may submit a complaint anonymously. However, providing your name and contact information may help the Division investigate your complaint. The Division may contact you for more information before deciding whether to investigate this complaint. Please note that the Division cannot award penalties to drivers who file their complaint anonymously.
When deciding whether to investigate a TNC complaint, the Division will prioritize investigating complaints with complete, accurate, and relevant information. If we cannot reach you or you do not provide the information, your complaint may not be investigated.

You have chosen to submit an anonymous complaint. Please be aware that the Division may need additional information during our review of your complaint, and if we do not have a person to contact, we may not be able to investigate your complaint. Please note that the Division cannot award penalties to drivers who file their complaint anonymously.

Driver or Consumer Information (Your information.)



e.g.(@somplace.com)


e.g. XXX-XXX-XXXX

This is the address where mail is sent to you. Sometimes this is different than the physical address where you live.



5 Numbers “XXXXX”





Authorized Representative

You can choose to have someone called an "Authorized Representative" help you with your complaint. This could be an attorney, a relative or friend, an organization, or anyone else who you want to help you file the complaint, answer questions from the Division during an investigation, or make decisions about the complaint.

By having and authorizing a representative, you are allowing 1) the Division to request or share information and documents about this claim with the representative; 2) the representative to share information and documents with the Division; and 3) the representative to make decisions for you about this claim.

You are not required to have an authorized representative. If you would like to add an authorized representative, check the box below. You can add or remove an authorized representative after filing this complaint.








e.g.(@somplace.com)

This is the address where mail is sent to you. Sometimes this is different than the physical address where you live.



5 Numbers “XXXXX”
To add another Authorized Representative click on the link below.
You can only add two authorized representatives on this form.

Transportation Network Company (TNCs) Complaint Form

Transportation Network Company Information

Click in the box below and select the TNC from the list. If the TNC that you want to file your claim against isn't listed, select, "X - The TNC is not listed. I will type the information." 






5 Numbers “XXXXX”

e.g. XXX-XXX-XXXX

e.g.(@somplace.com)





5 Numbers “XXXXX”


e.g.(@somplace.com)

Transportation Network Company (TNCs) Complaint Form

Allegations:

Please select all violations that you wish to file a complaint about. Please review Colorado Revised Statute § 8-4-127 or see INFO #23B on our guidance page for additional information about each alleged violation. Note: You may file complaints about violations that happened to you and/or someone else.

The descriptions provided below are brief examples of violations under the TNC Act; they are not meant to provide interpretations or encompass the entirety of violations that may occur. Please review the actual statute and guidance for complete information.

Consumer Complaints

Transparency for Consumers (C.R.S. § 8-4-127 (11)): Examples of violations:
  • C.R.S. § 8-4-127 (11)(d) The TNC did not provide the required payment disclosures before you were given the option to tip the driver, or did not display the information as required in the TNC Act.
  • C.R.S. § 8-4-127 (11)(e) The TNC did not display the information on the digital platform as required in the TNC Act.

Driver Complaints

Deactivation & Suspension Policy Notice and Disclosures (C.R.S. § 8-4-127(3) & (4)): Examples of violations:
  • C.R.S. § 8-4-127(3)(a) You were not provided notification of the deactivation and suspension policy.
  • C.R.S. § 8-4-127(3)(a) The TNC deactivation policy does not list all the reasons you can be suspended or deactivated from the platform. The TNC deactivated or suspended you and did not give you notice within 24 hours, did not give a reason for the deactivation, or the reason given was not included in its deactivation and suspension policy. 
  • C.R.S. § 8-4-127(4)(b) The TNC did not inform you of your right to have a deactivation reconsidered.
Deactivation: Internal Process, Reconsideration, and Investigations (C.R.S. § 8-4-127(5): Examples of violations:
  • (C.R.S. § 8-4-127(5)(a)The TNC did not give you the full 30 days after sending a written notice for you to challenge the deactivation. 
  • (C.R.S. § 8-4-127(5)(b) The TNC did not conduct an internal review of the deactivation within 14 days of receiving the challenge. Your account was not reactivated within 24 hours after a determination that you did not violate the deactivation and suspension policy, or that you remedied the violation.

Dispute Resolutions / Contracts (C.R.S. § 8-4-127(8)): Examples of violations:

 Your contract with the TNC:
  • C.R.S. § 8-4-127(8)(a) does not require that disputes between a driver and the TNC be adjudicated out of state. 
  •  C.R.S. § 8-4-127(8)(b) does not require you to waive your rights under federal, state, or local law, except to a waiver of the right to a jury trial through an arbitration provision. 
  • C.R.S. § 8-4-127(8)(c) does not require you to pay any fee exceeding the amount that you would have paid for bringing the same action in federal district court in the state, or the TNC’s costs and attorney’s fees. 
  • C.R.S. § 8-4-127(8)(e) does not require that the dispute be decided by a person or organization other than a neutral third party (someone who does not take sides or is fair).

Transparency for Drivers (C.R.S. § 8-4-127 (11)): Examples of violations:
  • C.R.S. § 8-4-127 (11)(a) The TNC did not provide you with one or more of the required electronic disclosures when the task was offered.
  • C.R.S. § 8-4-127 (11) (b) The TNC did not provide you with the required task completion disclosures via email or the online platform when you resumed available platform time after completing a task. 
  • C.R.S. § 8-4-127 (11)(c) The TNC did not provide you with a copy of the required disclosures within 24 hours of completing a task in a format accessible to you for at least one year.
  • C.R.S. § 8-4-127 (11)(e) The TNC did not display the information on the digital platform as required in the TNC Act.
  • C.R.S. § 8-4-127 (11)(f) The TNC did not provide you with the required activity report monthly or more frequently, or did not provide all of the required information on the report. 
Consequences for a Driver for Accepting or Rejecting a Task ( C.R.S. § 8-4-127(12)): Examples of violations:
  • (C.R.S. § 8-4-127(12) The TNC suspended, deactivated, or retaliated against you based on your lawful acceptance or rejection of a  task.


Transportation Network Company (TNCs) Complaint Form

Attachments

To provide additional information to support your TNC Complaint, please upload it below.  

Relevant information may include a copy of an email, a screenshot of any online content, or any other documentation you believe may support your complaint.

Documents to Upload


Click on the "Choose File" button below to upload  relevant documentation to support your complaint. 

Please note that file names should not include special characters such as a colon (:). Adding a file with a special character in the name will result in the failure of the claim submission.

Relevant Website Addresses


Transportation Network Company (TNCs) Complaint Form

Agreement and Signature

Please note the Claimant or the authorized representative, must sign this page.
  • I declare under penalty of perjury § 18-8-501, et seq., C.R.S. that the information provided is true and correct
  • I have been notified and understand that any person providing false information to the Division in order to obtain and/or retain anything of value may be subject to criminal prosecution under the laws of the State of Colorado with possible penalties of imprisonment, fines, or both.
  • I authorize the Division to investigate and assist in this matter.
  • I understand that any information supplied to the Division — including this form and attached documents — may be provided to the TNC/principal, the agents of the TNC/principal involved in the dispute, and other agencies or individuals as the Division deems appropriate.
  • I understand that the Division does not guarantee a resolution to this dispute, and that it may be necessary to pursue the matter further through other methods.
  • I understand that if I move, get a new phone number, or have other changes to my contact information, I must let the Division know right away. If I do not update my information, and the Division cannot contact me, my complaint may be dismissed.


Statements made are true and correct

I hereby certify that the information I have provided is true to the best of my knowledge and/or recollection.

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